Leaving conflict unresolved can cause serious problems to workplace morale, productivity, and company culture. No one wants to work in a tense, passive-aggressive environment where everyone is constantly uncomfortable. When people don’t want to be at work, it shows: higher staff turnover, more sick days, and poor job performance affecting productivity eventually.
In more serious cases, prolonged conflict can lead to legal problems.
Let us look a few small steps that we can take towards resolving conflicts at workplace.
1. CALM DOWN
The first step is to calm down and accept the reality of conflict. Next, come up with a plan to deal with the problem by talking with the other people involved before the tension grows into something unbearable leading to a complete stop on communication and awkwardness.
Don’t let the situation get passive-aggressive. Tackle the conflict before it gets that far.. Voice your opinion softly and always remember that there are two sides to every story. What you’ve been experiencing during your interactions with another may not always be what they were experiencing during their interactions with you. Open your mind to other points of view. Accept ahead of time that you’re not always in the right and look into the matter with that perspective.
2. ACTIVE LISTENING
It’s not only important to get together and talk, it’s important to get together and listen. Make sure both parties have a chance to say everything they need to say. Really listen to the other person. Be attentive to their words and try to think how they think and feel how they feel. Ask questions to make sure you understood what they meant to say, and not just what you thought they were saying.
Active listening is critically important to true conflict resolution as we all feel we have been heard.
3. SELF-REFLECT AND ELIMATE DIFFERENCES
Self-reflect on both sides of the situation, it helps to see from the other person’s point of view and helps you to understand what they’re thinking and feeling so you can resolve the conflict. Focus on where you agree and not so much on where you disagree.
Be forgiving we all are likely to make mistakes and we misinterpret situations. If we all have empathy for each other, we can resolve conflicts and help build each other into better people.
To conclude, you can reduce workplace conflicts through coaching, consulting, and leadership development training so that people get aware of their personalities and the personalities of the ones the work with so that it is easier to deal with any differences that arise when working together.
Best luck to deal with differences at workplace now more Effectively!